Job Title

Business Solutions Senior Analyst

Job Location

New Jersey, Kentucky (USA); alternate hybrid locations may be considered in Toronto, Canada.

Job Description

The Business Solutions Senior Analyst is an individual contributor role within the JOM Customer Service & Channel Operations organization. This analyst collaborates with the Senior Manager of Business Solutions and supports the Sales Order Management process and governance of business capabilities across integrated platforms. The role translates customer service and order management needs into actionable requirements, analytics, process insights, enhancement opportunities, and automation use cases. It ensures regional business operations, system capabilities, data quality, and reporting needs are aligned, delivering measurable customer, operational, compliance, and adoption benefits.

Key Responsibilities

• Support the ...