Time Type:

Position:

BSS Control Tower BSA – Financial Services

Surname / Name:

Department / Location:

MNL ISSC - Business Support Services Control Tower

Substitute:

Line Reporting:

Business Support Services CT – Team Leader

Hiring Date:

TBD

Purpose of the role

New role

Last revision date:

27/3/2026

The Business Support Assistant is responsible for Control Tower Billing activities related updating and issuance of billing to the customer and/or cross trade partner. They must ensure the highest quality of service which includes compliance to KPI – Quality, Timeliness and Utilization / Productivity. They are expected to proactively communicate issues identified with the process and provide improvement suggestions.

Key Tasks & Deliverables