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The Business Support Hotline officer is a key member of the Client Service Network (CSN) team. This role provides support for account opening and account modification queries for Singapore Booked Portfolios from all Front members via phone and/or email. The officer analyzes and handles enquiries, and collaborates with subject matter experts from other units that provide second level support.

• First point of contact for all queries related to account opening and account modification for Singapore Booked Portfolios.
• Perform preliminary checks of account documentation and identification documents for legal entities and complex individuals.
• Act as Subject Matter Expert to prepare and dev...