Take ownership of user problems and be proactive when dealing with user issues.

Monitor all alerts and report any issue that may significantly impact the business.

Monitoring, analyzing, troubleshooting problems, providing code fixes and testing

Create/develop/utilize application monitoring solutions to enhance application availability and performance in production

Conduct root-cause analysis as and when needed and propose a corrective action plan

Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal teams

Responsible for re...