Your role

The Business Systems Analyst - CX role is a vital part of the Core Business Operations team. This team designs, builds, and supports scalable, agile processes and systems that enable Mindbody to achieve its strategic goals.

You’ll likely spend time working on

• Develop a comprehensive understanding of Mindbody Customer Experience people, processes, and systems.
• Partner with CX senior business stakeholders and CBO technical program manager to evaluate the current state, envision the future state, perform gap analysis, define change requirements, and develop solutions to achieve strategic objectives.
• Configure, administer, develop, support, enhance, and optimize solutions in Salesforce Service Cloud, Nice InContact and Workforce Management and other CX Applications as incorporated into the environment.
• Independently own and drive cross‑functional initiatives by facilitating discovery, envisioning, requirements...