Job Description
Own the overall performance of the Business Unit, including strategy execution, operational delivery, client outcomes, and financial results.
Lead and develop multi‑disciplinary teams across operations, sales/business development, account management, and support functions.
Drive sustainable and profitable growth through disciplined planning, accurate forecasting, and pipeline management.
Act as a senior client leader, building trusted relationships and participating in regular business reviews and strategic discussions.
Monitor and improve client satisfaction through structured feedback (e.g., NPS/CSAT) and action planning.
Ensure strong operational governance, safety, quality, compliance, and risk management across all accounts and portfolios.
Prepare and deliver regular Business Unit performance reviews with accurate, validated financial and operational data.
Maintain full P&L accountability, including revenue growth, margin performance, cost c...