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As Butler & Guest Relations Coordinator you will be responsible for looking after every aspect of the guest journey behind the scenes, from the moment the reservation is made to the final departure. Creating unique memories and ensuring Raffles London at The OWO becomes the destination of choice for guests to return to.
Working closely with Front Office, Concierge and Butlers teams, you will ensure the efficient communication before the arrival, building up anticipation and providing our guests with all the insights needed for their trip while always thinking outside the box of what can be done to enhance their experience.
You will ensure that every request is followed up on in a timely manner, and that any new relevant information, preferences, dining reservations are updated on guest booking and shared with relevant teams. You will be responsible for profile management, VIP photo recognition, celebrity riders...