Strategize the growth network and management of self collection partner points for SPX
Analyze areas of improvement on performance & operational processes
Monitor daily reports based on orders received, partner compliance and performance matrix
Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards
Coordinate with other fulfillment managers and support functions, on any new processes, delivery performances to ensure end-to-end Service Level Agreements (SLAs) are met
Acquire customers to come and use service points to achieve the target aligned
Establish excellent customer service to ensure good customer experiences
Source and onboard new service point partners
Build team customer acquisition capabilities e.g. how each shop lead should identify lead, and acquire walk-in customers
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