Job Title: Customer Service Manager



Location: Carlsbad, California, USA
Work Schedule: 3 days onsite / 2 days remote

Employment Type: Contract-to-Hire

About the Role

We are looking for a motivated and detail-oriented Customer Service Manager to join our client's team in the service sector. In this role, you will contribute to leading customer support functions, optimizing end-to-end order management processes, and driving continuous improvement initiatives.

Responsibilities

• Lead and manage customer service and sales support teams to deliver exceptional service levels and operational efficiency.


• Oversee end-to-end order management processes, ensuring timely and accurate order entry, fulfillment, invoicing, and issue resolution.


• Serve as the primary business owner for Oracle Cloud and Salesforce Service Cloud capabilities used by the Customer Service organization.


• Drive c...