Job Description
PURPOSE :
To provide warranty and service support to Builder service center. Handle any warranty and service requests to satisfy the builder's requirement for warranty, service or customer satisfaction. All efforts should be consistent with our Mission Statement, CIP principles and Builder Channel Standardization.
ESSENTIAL FUNCTIONS :
Perform service or warranty repairs, adjustments, or replacements as needed to satisfy customer requirements. Develop working knowledge of Maestro and other AWC electronic tools. Develop extensive product knowledge. Determine through inspection if necessary the extent of a warranty or service issue as requested by customer service. Perform installations if necessary Repair, replace or adjust countertops. Repair, replace or adjust cabinets. Assist in warehouse as needed. Support efforts by...