Responsibilities

• Oversee the sorting center processes (such as inbound, sorting and outbound) and team members to ensure all Key Performance Indicator (KPI) and targets are achieved.
• Create schedule and monitor tasks and duties; manage overall performance and attendance.
• Ensure all deliveries are received, checked, processed and endorsed to the next process within agreed timelines.
• Notify appropriate departments when there is non-conformance or shortage/overages are found.
• Ensure all transfers are processed immediately upon arrival into the warehouse.
• Provide reports to Functional Lead and/or SOC Lead for internal performance reporting.