Designation : CAD Applications Engineer.

Job Responsibilities :

The primary role of an Application Engineer is to provide product support to customers by:

 Managing technical support issues taken via phone, email, or web portal – Utilize your expertise in SolidWorks products to assist customers with challenges they face in production.

• Follow up on Service Requests and Software Performance Reports generated through support cases.
• Ensure that response time and customer satisfaction surveys meet goals.
• Research solutions and create knowledge base articles.
• Conduct assigned training classes – Train new students on SolidWorks products.
• Make on-site customer visits