Reporting to the Lead of Operations, the Café Manager is responsible for overseeing the day-to-day operations, service standards, commercial performance, and team management of the café. The role will ensure smooth outlet operations, high product quality, operational excellence, and an exceptional customer experience while supporting business growth and profitability.

This role also requires strong operational and technical capabilities, including hands-on knowledge of coffee equipment, basic troubleshooting, calibration, and coordination of maintenance support to minimise operational downtime.

Responsibilities

• Lead and manage overall café operations in line with company SOPs and regulatory requirements, ensuring smooth day-to-day performance and timely resolution of operational issues
• Operationally hands-on during service periods to support front-of-house operations, beverage preparation, and customer service excellen...