Job Overview

Responsible for responding to customers’ inquiries, manage complaints, and provide general information. You will be a member of the primary contact team for customers, you will maintain and project a professional company image through voice and online interactions and ensure the highest level of quality and customer satisfaction.

Job Responsibilities

• Make calls professionally and provide information about products and services.
• Obtain customers’ information by making telephone calls; interviewing clients through surveys and verifying the information.
• Provide and collect details from customers regarding their requirements and collect information, details about customer complaints and feedback.
• Keep records of customer interactions and transactions, details of inquiries, complaints, comments, and actions taken.
• Update the information provided by customers in Salesforce (CRM) and assign it to rele...