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Call Center Agent

Company

Naqla

Location

Cairo, Cairo Governorate

Posted

June 05, 2026

Position Overview

  • Answering incoming calls from customers, making outgoing calls to assist with customer inquiries, complaints, and support issues.
  • Providing excellent customer service by addressing customer concerns, resolving complaints, and answering questions about our services.
  •  Accurately entering and updating customer information in the call center database during each interaction.
  •  Developing a deep understanding of the company's services to provide accurate information to customers.
  • Managing multiple tasks simultaneously, such as talking to customers, entering data, and researching solutions.
  • Following call center scripts, policies, and procedures to maintain consistency in customer interactions.
  •  Working collaboratively with team members, supervisors, and other departments to improve overall customer experience.
  • Meeting call handling quotas, response time...

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