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Call Center Agent

Company

Dicetek LLC

Location

dubai, dubai

Posted

June 19, 2026

Position Overview

Responsibilities
  • Handle a high volume of inbound and outbound calls in a professional manner.
  • Address customer inquiries, concerns, and complaints efficiently.
  • Provide accurate information about products, services, and processes.
  • Maintain customer records by updating account information.
  • Follow communication scripts and company guidelines.
  • Escalate complex issues to the relevant department when necessary.
  • Meet performance targets (call handling time, customer satisfaction, etc.).
  • Ensure customer satisfaction and build positive relationships.
Qualifications
  • Proven experience in a call center or customer service role.
  • Strong verbal and written communication skills.
  • Ability to handle pressure and manage difficult customers.
  • Basic computer skills and familiarity with CRM systems.
  • Good problem-solving and multitasking abilities.
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