Job Summary

IIQAF Group is seeking a professional, customer-focused, and motivated Call Center Agent to join our growing hospitality team in Dubai. The ideal candidate will handle inbound and outbound customer calls, provide exceptional customer service, resolve guest inquiries, process reservations, manage complaints professionally, and ensure every customer receives a positive experience. Company: IIQAF Group
Location: Dubai, United Arab Emirates
Industry: Hospitality
Employment Type: Full-Time
Salary: AED 6,000 – AED 7,000 per month

Key Responsibilities

• Handle high volumes of inbound and outbound customer calls professionally.
• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate information about hospitality services, reservations, bookings, promotions, and company policies.
• Process hotel reservations, booking modifications, cancell...