Job Summary

Houston Skilled Consultancy is looking for dynamic and articulate Call Center Agents to support our growing client service operations during the evening hours. This is an ideal opportunity for college students or fresh graduates who are looking to gain professional experience in a fast-paced, supportive environment. You will be the voice of our organization, assisting customers with inquiries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound customer service calls in a professional and courteous manner
• Provide product or service information to customers and address their concerns
• Record detailed and accurate call notes in the CRM system
• Meet or exceed performance metrics including response time, customer satisfaction, and call quality
• Escalate complex queries or complaints to the relevant departments
• M...