Job Overview
We are looking for a confident, soft-spoken, and customer-focused individual to join our team as a Customer Support Agent. The candidate will be responsible for handling incoming calls, dealing with clients on call, guiding students regarding courses, and resolving queries in a professional manner.
The ideal candidate should possess strong communication skills, active listening abilities, and a pleasant personality to maintain a positive experience for students and visitors.
Key Responsibilities:
Attend and manage incoming calls professionally
Provide complete information regarding ongoing and newly introduced courses
Respond to client queries and resolve concerns efficiently
Guide potential students regarding course selection and admissions
Maintain proper follow-up with interested candidates
Coordinate with relevant departments when required
Ensure a professional and welcoming environment for clients and visitors
Required Skill...