We're Hiring: Call Center

We are currently supporting our client in search of an experienced Call Center to join their team.

No of Vacancies : 2

Job Purpose Summary:

The Call Center Officer is responsible for handling tenant and prospect communications, logging and controlling service requests, and ensuring timely coordination with relevant teams. The role serves as the central point of contact for inquiries, complaints, and emergency incidents, ensuring accurate documentation, effective communication, and adherence to defined service response timelines. Acting as a service control function, the Call Center Officer is accountable not only for logging requests, but also for actively tracking, following up, and ensuring closure within established service levels. The position operates as a central coordination point between Tenants, ...