On-site - Muntinlupa 5-10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission, Incentives

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

Health Insurance, Life Insurance, HMO

Work-Life Balance

Work from Home

Team Leadership and Development

The Call Center Manager will be responsible for building and maintaining high-performing teams through:

• Creating and implementing comprehensive training programs for new hires and existing staff to ensure consistent skill development across all three teams. This includes developing product knowledge, communication skills, and technical proficiency.
• Conducting regular one-on-one coaching sessions with team leaders and agents to identify areas for improvement and create personalized development plans. These sessions should focus on both performance metrics and soft ...