We are looking for a Call Center Manager to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance ensure KPIs are met and maintain a high standard of customer interaction and satisfaction.

The ideal candidate is a professional with proven experience in managing contact center teams resolving escalations and motivating staff. You should be results-oriented highly organized and a natural communicator who thrives in fast-paced customer-driven environments.

If youre ready to lead by example and deliver exceptional customer support outcomesread on.

Key Responsibilities

Core Functions

• Supervise day-to-day call center operations ensuring service level agreements (SLAs) and quality standards are consistently met.

• Monitor call queues handle escalated issues and step in to support agents when necessary.