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Call Center Manager | Healthcare (Pooling)

Company

Vector Outsourcing Solutions Phils. Inc.

Location

Philippines, Central Luzon

Posted

June 23, 2026

Position Overview

Job Description:

  • Manage and oversee day-to-day operations of the healthcare voice/call center team
  • Monitor team performance and ensure achievement of KPIs
  • Lead, coach, and develop team leaders and agents to drive performance and engagement
  • Analyze call center metrics and implement process improvements
  • Ensure quality standards and compliance with company policies
  • Handle escalations and resolve complex customer issues
  • Collaborate with other departments to improve customer experience
  • Prepare reports and provide insights to senior management

Minimum Qualifications:

  • At least 5 years of experience in call center operations with focus in healthcare
  • Experience leading startup operations or departments with 50–100 employees
  • Strong knowledge of call center metrics and performance management
  • Excellent communication and interpersonal skills
  • <...

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