Position: Call Center Head Retail Pharmacy

Location: Surat, Gujarat

Experience: 815 Years (preferably in healthcare or retail pharmacy call centers)

Role Overview:

The Call Center Head will lead and manage the retail pharmacy call center operations in Surat, ensuring world-class customer service, efficient handling of inquiries, prescription support, and operational excellence. This role requires strong leadership, strategic planning, and performance management to maximize customer satisfaction and support business growth.

Key Responsibilities:

• Lead the overall day-to-day operation of the retail pharmacy call center to ensure timely and accurate customer support and service delivery.
• Develop and implement strategies to improve call center efficiency, reduce wait times, and enhance customer experience.