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Call Center Operations Lead: SLA & Team Coaching

Company

Global Payments

Location

, , philippines, , , philippines

Posted

June 13, 2026

Position Overview

Global Payments is looking for a Call Center Operations Manager to oversee departmental operations and ensure service quality. The role involves managing team performance, conducting training, and improving processes based on performance metrics.

The ideal candidate will have a Bachelor’s degree or equivalent experience, 3 years in a supervisory role, and strong English communication skills. The position is onsite at Vertis North, Quezon City.

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