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Call Center Representative 2 (NY HELPS)

Company

New York State Civil Service

Location

Menands, NY

Posted

July 20, 2026

Position Overview

NY HELP Yes



Agency Children & Family Services, Office of



Title Call Center Representative 2 (NY HELPS)



Occupational Category Other Professional Careers



Salary Grade 14



Bargaining Unit ASU - Administrative Services Unit (CSEA)



Salary Range From $56506 to $68630 Annually



Employment Type Full-Time



Appointment Type Permanent



Jurisdictional Class Competitive Class



Travel Percentage 0%







Workweek Mon-Fri

Hours Per Week 37.5


Workday


From 6 AM



To 6 PM



Flextime allowed? No



Mandatory overtime? No



Compressed workweek allowed? No



Telecommuting allowed? Yes







...

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