Call Center Representative

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**Mission Statement**

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

**Responsibilities***

+ Answer Incoming calls.
+ Perform outbound calls to patients, referring providers or other medical providers.
+ Schedule patient appointments and procedures in a timely and accurate manner.
+ Provide patients with information on necessary preparation or materials and documents needed for the appointment.
+ Initiate, route and follow-up on communications with clinicians regarding patient concerns using MiChart InBasket.
+...