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Call Center Representative

Company

Confidential

Location

cebu city, central visayas

Posted

June 07, 2026

Position Overview

Description

  • Handle inbound and outbound calls in a professional manner.
  • Resolve customer inquiries and provide accurate information.
  • Maintain records of customer interactions and transactions.
  • Collaborate with team members to improve customer service processes.
  • Meet and exceed performance targets and KPIs.

Requirements

  • Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
  • Experience Level: 0–2 years
  • Skills and Competencies: Excellent verbal and written communication skills
  • Skills and Competencies: Strong problem-solving abilities
  • Qualities and Traits: Empathetic and customer-focused
  • Working Conditions: Ability to work various shifts including evenings and weekends

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