POSITION OVERVIEW:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
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POSITION RESPONSIBILITIES:
**_ WHAT DOES SOMEONE IN THIS ROLE _**_ACTUALLY_**_ DO?
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In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions.
It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
**Key Responsibilities**:
- Handle inbound and outb...