Description
We are looking for a customer-focused Call Center Representative to handle inbound and outbound calls, provide exceptional service, and resolve customer inquiries efficiently.


Responsibilities:

+ Handle a high volume of inbound and outbound customer calls

+ Respond to customer inquiries regarding products, services, and account information

+ Document customer interactions accurately in CRM systems

+ Troubleshoot issues and provide effective resolutions

+ Process orders, updates, and account changes

+ Meet quality, productivity, and attendance expectations

+ Escalate complex concerns when appropriate


Requirements
Requirements:

+ Minimum 1 year of call center experience

+ Strong communication and active listening skills

+ Ability to multitask while navigating multiple software systems

+ Professional phone etiquette and conflict-resolution a...