Description
Our client is seeking a professional, dependable, and customer-focused Call Center Representative to join their team in the Twin Cities. This fully on-site role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can manage a high volume of calls while delivering excellent service.

Key Responsibilities

+ Handle inbound and outbound customer calls in a professional and timely manner

+ Respond to customer inquiries, resolve issues, and provide accurate information regarding products, services, or accounts

+ Document customer interactions, concerns, and resolutions in internal systems

+ Escalate complex issues to the appropriate department or supervisor when needed

+ Meet call handling, quality, and service expectations

+ Support customers with account updates, order status, scheduling, billing questions, or general service needs

+ Maintain strong knowledge of co...