Field both inbound and outbound phone calls for customers who are in the process of finalizing their loan application.
Assist customers in uploading required documents in a timely manner, by demonstrating advanced knowledge of the system and customer website.
Partner with customers to upload remaining documents, including but not limited to: insurance cards, driver’s license, bank statements, pictures of the vehicle, and odometer.
Utilize strong technical and communication skills to quickly identify where the customer is in the process, then communicate which steps they need to take next.
Complete training, which includes product knowledge, application process, and core systems.
Maintain knowledge of Reprise Financial policies and procedures, as well as state and federal laws.
Persuasively drive applicants to complete their required steps during the call.
Manage and track all activity using the core syste...
Ready to Apply?
Join thousands of Americans building their careers