Description

• Respond to inbound customer inquiries via phone and email.
• Provide assistance and solutions to customers regarding products and services.
• Document customer interactions accurately in the system.
• Maintain a positive attitude and empathy while handling customer complaints.
• Collaborate with team members to achieve performance targets.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving abilities and patience.
• Responsibilities and Duties: Ability to handle calls in a fast-paced environment.
• Working Conditions: Must be able to work in shifts, including evenings and weekends.