Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely manner.
• Maintain detailed records of customer interactions.
• Collaborate with team members to improve service processes.
• Assist in training new staff and develop product knowledge.

Qualifications

• Educational Qualifications: High/Senior High School diploma is required.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Strong communication, problem-solving, and interpersonal skills.
• Working Conditions: Office environment, may involve shift work.
• Qualities and Traits: Patience, empathy, and a customer-centric attitude are essential.