We are looking for experienced Customer Service Representatives to join our Travel Account team.
As a CSR, you will assist customers with travel-related inquiries, including booking flights, hotel reservations, itinerary changes, cancellations, and providing travel advice.
You will handle calls, chats, or emails professionally while ensuring a seamless customer experience.
Key Responsibilities:
Assist customers with flight, hotel, car rental, and vacation package bookings
Modify or cancel existing travel reservations per customer requests and airline/hotel policies
Provide accurate and updated information regarding travel requirements (e.g., visas, COVID restrictions)
Resolve customer issues efficiently and professionally within set timelines
Escalate complex concerns to higher-level support or supervisors when necessary
Meet...
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