Description

• Handle inbound and outbound calls efficiently while maintaining a high level of customer satisfaction.
• Resolve customer inquiries and complaints in a timely manner.
• Document call information according to standard operating procedures.
• Collaborate with team members and management to improve service processes.
• Maintain knowledge of product offerings and promotions to enhance customer interactions.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field
• Experience Level: 5-7 years
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Proficiency in computer applications and customer management software
• Qualities and Traits: Strong problem-solving skills and ability to work under pressure