JOB DESCRIPTION
Req ID: 369244
We are currently seeking a Call Center Senior Representative to join our team in Chicago, Illinois (US-IL), United States (US).
General Duties and Tasks
Serve as the primary point of contact for customers seeking assistance via inbound telephone calls or email correspondence.Respond to customer inquiries through an Automatic Call Distribution (ACD) system and an email routing platform in a timely, professional, and efficient manner.Educate and assist customers with account and billing-related questions, concerns, and service requests.Accurately identify customer needs and provide appropriate resolutions in full compliance with established Policies, Procedures, and Protocols.Research and analyze customer inquiries, taking appropriate and timely action to resolve billing and service-related matters.Foster positive customer relationships while consistently demonstrating the hig...