Description
We are looking for an experienced Call Center Specialist to join a non-profit organization in New Orleans, Louisiana. In this short-term contract to permanent position, you will play a vital part in providing exceptional customer service while supporting housing-related programs. If you excel in managing high volumes of inbound calls and have a passion for helping others, this opportunity may be perfect for you.


Responsibilities:

• Respond swiftly and professionally to inbound calls, addressing customer inquiries and concerns.

• Provide accurate information about housing programs, including Housing Choice Voucher and LIHTC.

• Maintain detailed and organized records of customer interactions using customer service software.

• Collaborate with team members to resolve issues and enhance service delivery.

• Uphold high standards of customer care, ensuring satisfaction and positive outcomes.

• Assist with of...