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Call Center Supervisor

Company

Confidential

Location

sharjah, sharjah

Posted

June 23, 2026

Position Overview

            Responsibilities Ensure compliance with all company policies, procedures, and regulatory requirements. 
Supervise daily activities of contact center agents to ensure high-quality service delivery. 
Monitor team performance against KPIs. 
Conduct regular coaching feedback sessions and performance reviews. 
Address escalated customer issues and ensure resolution in a timely and professional manner. 
Support workforce management by overseeing schedules, adherence, and real-time monitoring. 
Collaborate with QA and Training teams to identify skills gaps and coordinate upskilling initiatives. 
Prepare performance reports and provide insights to management for continuous improvement. 
Foster a positive team environment that encourages accountability, motivation, and professional development. 
Qualifications High school diploma or equivalent required; Bachelor's degree preferred. 
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Call Center Supervisor

Position Overview

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