About the job Call Center Workforce Scheduler - Pasay

About the job Workforce Scheduler (Pasay) | Onsite

Requirements

At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup

We need people who can start immediately or who are on their final few days of rendering their resignation.

Work Setup: Onsite

Shift: Graveyard Schedule

The workforce scheduler is expected to understand and may forecast contact center transaction volumes, trends, and average handle times to determine workloads for assigned operations functions. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.

RESPONSIBILITIES

Service Planning

The scheduling and service planning specialist is expected to create short-term to long-range forecasts (but not limited to) for the following...