We are currently seeking an experienced Arabic-English Call Centre Agent to join a growing customer service team within the device protection and claims administration sector. The successful candidate will be responsible for handling customer inquiries, managing claims-related communications and delivering exceptional customer service while maintaining a high level of professionalism and empathy.

This role is ideal for candidates with previous experience in call centres, customer support, warranty services, insurance claims administration or after‑sales service environments.

• Handle inbound and outbound customer calls related to device protection plans, warranty services and claims processes.


• Provide accurate information regarding claim status, policy coverage and service procedures.


• Manage customer expectations and professionally communicate claim outcomes and coverage decisi...