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Call Centre Agent (Senior Associate) - Travel (GDS Expert)

Company

WNS Global Services

Location

Cape Town, Western Cape

Posted

July 05, 2026

Position Overview

Job Description

Are you passionate about travel and enjoy helping corporate clients plan seamless journeys? We’re looking for a dynamic and experienced Corporate Travel Consultant with GDS expertise to join our vibrant team.

If you thrive in a fast-paced environment and enjoy creating seamless travel experiences, this could be your next big adventure. 

What You’ll Be Doing:

  • Must be willing to work in a 24/7 environment, including weekends and rotational shifts.
  • Demonstrate an excellent command of the English language, both written and verbal.
  • Deliver a high-quality customer experience, ensuring strong customer satisfaction (CSAT) scores.
  • Ability to identify both stated and unstated customer needs while adhering to defined quality metrics.
  • Act as a travel consultant, assisting international customers using GDS systems (e.g., Amadeus, Sabre, Galileo) is essential. 
  • Manage financial ...

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