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Call Centre Agent

Company

Success Human Resource Centre Pte Ltd.

Location

singapore, singapore

Posted

June 16, 2026

Position Overview

            Job Summary  2 years contract 
12 hours rotating shift AM/PM 
Ang Mo Kio 
Up to $3600 + allowance 
 Responsibilities  Provide quick, responsive, high quality and consistent support and customer service via a 24/7 call centre environment 
Perform technical assistance over the phone 
Prompt users with relevant questions to determine nature of issue. 
Assist users to resolve technical issues 
Escalate issue to management, Level 2 Support or 3rd party vendors for assistance when problem is complex and beyond Level 1 support within SLA 
Manage third party vendors for problem resolutions, ensuring timely closure for problem tickets generated 
Follow up with users to ensure issue has been resolved. 
Respond to queries over multiple channels (e.g phone, Whatapps chats and email). 
Maintain all operations standards in relation to customer service and perf...
        

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Call Centre Agent

Position Overview

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