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Call Centre Associate

Company

Eagle Eye Centre Pte. Ltd.

Location

singapore, singapore

Posted

June 07, 2026

Position Overview

Responsibilities
  • Responsible for incoming and outgoing calls, assigned emails and other forms of communication
  • Record communications and appointment requests through Google Form / Jotform / Microsoft Forms
  • Ensure patient inquiries, appointment requests and referral of services are attended to in a professional and service-oriented manner
  • Schedule, postpone and cancel appointments on the Company's EMR (Electronic Medical Record) system
  • Contact and follow-up with clinic requirements
  • Promptly follow up with patient requests within promised timeline and liaise with relevant departments
  • Maintain a high level of patient satisfaction through providing excellent Customer Service
  • Stay up-to-date with company policies and product knowledge to provide clear and accurate information
  • Maintain a positive and cooperative work environment
  • Any other duties as assigned by the Team Leader or the Man...

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