Call Centre Manager

Reference: PE -LS-1

Our client in the Manufacturing industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng.
A wonderful career opportunity awaits you.

Duties & Responsibilities

Requirements:

• Degree or Diploma in Business Management or related field.
• 5 Years’ management experience in a Call Centre environment.
• Computer Literacy (MS Office Suite).
• Knowledge of SAP ERP System beneficial.
• Knowledge of CRM platforms (Salesforce advantageous).
• Knowledge of BI Platforms.
• Familiar with Social platforms & complaints handling.
• Knowledge of Call Centre Management systems.
• Very good writing skills – attention to detail.
• Proficiency in three or more of the 12 official SA languages will be beneficial.

Responsibilities and Expecta...