Minimum Requirements Matric / Grade 12 (essential) Excellent command of the English language Clear criminal and credit record Own reliable transport Strong computer literacy, including Microsoft Office Willingness to work shifts, weekends, and public holidays when required Strong understanding of collections operations, dialler technologies, reporting systems, and workforce management Key Responsibilities Manage and optimise outbound collections campaigns across multiple dialler platforms Drive agent productivity, dialler efficiency, and collections performance Monitor campaign performance and implement real-time improvements Analyse operational and collections data to identify trends and opportunities Lead, coach, and develop Team Leaders and collections teams Investigate and resolve system, dialler, and operational performance issues Produce meaningful management reports and performance insights Engage with internal stakeholders to ensure operational excellence and SLA adherence Driv...