Role Purpose:
Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.Infinity Services Partner Company is looking for a Call Centre Team Leader to lead a group of customer resolution experts to ensure end to end customer resolution and drive sales through service. These team leaders will coach/ guide and motivate the team to ensure targets are met. They will monitor performance real time and escalate any system failures to the relevant stakeholders. They will work with cross functional teams to ensure the customer experience centre deliver on the Vodacom Customer promise. Through their interactions with the team they will be responsible to embed the Vodacom Spirit behaviours.Your responsibilities will include:
Create a positive working environment that enables agents to be motivated to perform at required levels of service.Monitor...