Take inbound calls from tenants, housing officers, and subcontractors regarding reactive repairs and maintenance issues
Clearly and accurately identify the nature of the repair request by asking targeted questions to log the job correctly
Enter comprehensive job details and resident notes onto the internal housing database system
Direct emergency repair updates and safety concerns to the scheduling and field management teams instantly
Handle tenant queries, complaints, and follow-up calls regarding ongoing works, providing clear updates on appointment slots
Manage email correspondence coming into the main customer care inbox and update records accordingly
What We Are Looking For
Experience: Previous experience in a call handling, customer service, or contact centre environment is essential. Experience within social housing, local ...
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