Overview

Campaign Management System (CMS) Consultant is responsible for the delivery of complex Campaign/Marketing solutions to enable the business to define, deploy, measure and optimize campaign and marketing activities across the organization. Works with multidisciplinary teams within the organization to understand, analyze, & refine the campaign/marketing application to fulfill the business needs. Subject matter advisor and may serve as a point of escalation and become actively involved to meet schedules and resolve problems in relation to the campaign/ marketing applications. This role reports to the Team Lead of Campaign Management.

Responsibilities

• Manage issues proactively including timely resolution and identification of long term remediation opportunities.
• Identify and resolve systemic issues to prevent them from repeating.
• Ensure delivery against agreed upon SLAs and overall service delivery of campaign/marketing ap...