Teleperformance is seeking a Quality Team Lead in Malaysia to oversee the quality assurance process within BPO operations. The role includes ensuring service excellence, driving compliance with quality standards, and mentoring a team of Quality Analysts. Candidates should have a Bachelor’s degree, fluency in Cantonese and English, and 3–5 years of experience in Quality Assurance with leadership abilities. This position emphasizes analytical skills, excellent communication, and the capacity to work under pressure.
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